Banner and Self-Service down

Incident Report for Rio Hondo College

Resolved

Good news. AccessRio, Canvas, class registration, Degree Works, and other student services have been restored and are now available. Students and employees can log in as usual to register for classes, access Canvas, and review academic information.

Thank you for your patience and understanding while our Information Technology Services team worked to resolve the issue.

If you experience any technical issues, please report them at www.riohondo.edu/administration/its/accessrio/.

Posted Jan 26, 2026 - 13:30 PST

Investigating

We are currently experiencing an unexpected outage impacting Banner and several related services. Our IT teams are actively working with our vendors to restore service as quickly as possible.

We appreciate your patience and will share updates as they become available.

Posted Jan 26, 2026 - 11:39 PST

This incident affected: AccessRio Portal, Canvas, Banner AppNav 9 (Admin Pages), Self-Service 9 (Self-Service 9 Registration, Self-Service 9 Faculty Dashboard, Self-Service 9 Student Dashboard, Self-Service 9 Employee Dashboard), and Student Services (Degree Works).